Questions and Answers about Coffee Machines
Coffee machine maintenance is necessary:
- if the machine prepares coffee slower than usual;
- if the coffee has become weaker or its taste has changed;
- if leaks, noises, or error messages appear;
- after a certain number of coffee portions or usage period (usually every 6–12 months).
Regular maintenance ensures the device operates safely, efficiently, and preserves coffee quality.
To ensure the device operates safely, efficiently, and preserves coffee quality, regular cleaning and maintenance must be performed. This:
- extends the machine's service life;
- prevents limescale and oil accumulation that can damage the device;
- ensures stable coffee taste and aroma;
- prevents unpleasant odors and bacteria accumulation;
- reduces the risk of unplanned repairs.
Yes, we perform cleaning and maintenance for coffee machines purchased from another seller as well. Our service ensures professional diagnostics, cleaning, and repair for equipment from various manufacturers.
We provide a replacement coffee machine in cases where your device needs to be transported to the Rolling workshop and repair or maintenance is not possible on-site. This allows you to continue work without interruptions even during service.
Maintenance duration depends on the device type and technical condition:
- Standard maintenance: approximately 1 working day;
- In-depth maintenance or repair: up to 2–3 working days.
If orderable parts are needed, the exact time is agreed upon with the client individually.
The warranty covers manufacturing defects and device damage not related to wear and tear.
Cleaning and preventive maintenance are not included in warranty terms, but "Rolling" offers advantageous service solutions to its clients.
We service a wide range of home and professional coffee machine brands, including Jura, Saeco, DeLonghi, Philips, Melitta, Siemens, Bosch, WMF, Franke, and many others. Our technicians have experience working with models from various manufacturers.
Service is possible on-site at the client's (if technically possible) or the technician transports the device to our workshop. Upon performing diagnostics, the technician will determine the most effective repair method.
Yes, if it is necessary for the specific coffee machine model and the manufacturer has released a newer version. Software updating helps ensure optimal device operation, precise dosing, and all the latest functions.
By calling the toll-free phone number 8000 70 70 or applying for a technician visit online in the Rolling Service section. Please state/mark the model of the damaged device (if the device has already been serviced or repaired at Rolling, mention the Rolling ID number) and the defect.
