About Rolling

Development and history of Rolling

2002

Biroja servisa centrs is established. At first we rented small premises in the building of the Latvian Academy of Sciences – a small office room on the upper floor and a tiny room for cartridge refilling in the basement. Kaspars Skribanovskis, Chairman of the Board, shares his memories: “During the daytime we were in our suits while meeting our clients, but in the evenings – in our working clothes working hard to fill cartridges. We explored all the aspects of our work by learning to do it by ourselves, from A to Z.”

2003

The first company car is purchased with the help of Unilīzings (now SEB), and the first credit line is opened for current assets. Having extended its activities, the company is renamed Biroja tehnikas servisa centrs (Office Technical Service Centre), hereafter BTSC.

2004

In order to expand, the office moves from the Latvian Academy of Sciences to a bigger office on Mūkusalas street. The first large-scale advertising campaign Hot offer from BTSC is released in the radio and press for the first time. Such advertising campaigns are still being organised! For the first time, the company team goes on a boat trip along the river Gauja.

2005

The company purchases the first two professional devices for the refilling and renewal of cartridges. The first big competition for company employees is organised, and eight of them received the main prize – a trip to the World Ice Hockey Championship in Austria, Innsbruck! Such additional motivating events for employees are organised on a regular basis.

2006

The first toner prepacking device is purchased, which is also certified for conformity to precise prepacking weight. From now on client cartridges are filled with the proper weight of toners in precise grams! It is the first time that company representatives go to the exhibition in Spain, Barcelona, to visit the exhibition of cartridges and their renewal materials and to find new suppliers for purchasing production materials. Since then, European and Asian cartridge exhibitions are visited every year to find the required consumables for the remanufacturing of every new model. Now we also visit the exhibitions of office supplies.

2007

The aim for the future is to acquire our own office and production unit. A land lot in Mārupe is purchased by means of a bank loan.

2009

The first collective sports games are organised. In August, the 100 000th cartridge is refilled at our office!

2010

Starting with January, the new system Hansaworld, version 1 is launched in cooperation with SIA Burti. The system was adjusted for almost two years and is designed for organising accounting, warehouse, logistics and service activities. After implementation, the efficiency of our enterprise improved by at least 30%. The arranged working environment certainly improved the quality of services and communication within the company, as well as communication with our clients. The constant improvement of the system continues today. The design of a technical project for the new office building and production unit in Mārupe is started.

2011

The e-commerce project – Online implementing – is completed. The online system started its “live” activities in July. Within the framework of this project, we have started offering our clients a wide choice of office supplies, food, household, as well as other product groups. Thus, from the enterprise that was previously only engaged in ensuring all the necessary office equipment activities (as implied in our company name Biroja tehnikas servisa centrs), we have developed into a full-service company with a vast range of services and products to satisfy all the demands of client offices. The enterprise accomplished all demands for the certification of ISO 9001 and ISO 14001 management systems! The enterprise begins regular product supply with own transport to routes across Latvia!

2012

In March, construction works for the office and production unit of 5, 400 m2 in Mārupe are commenced. It is expected to be put into operation in February 2013. On the 10th of December, Biroja tehnikas servisa centrs becomes ROLLING!

2013

In the March we have moved to our new office, production and storage facility building in Marupe. It is a five-storey building (including the underground parking garage) with the total area exceeding 5000 square metres. The building includes storerooms, office premises, a workshop for cartridge production, refilling and renovation, large and technically equipped office equipment repair premises, conference and meeting rooms, an underground parking garage, as well as staff lounge and sports premises. On significant date - 18th of November - Rolling OÜ is registered in Estonia. It is next step in development and Rolling becomes an international company.

2014

In March, the introduction of new service "Nanny for your office equipment", which aimed to further take care of our customers' office equipment to make things work perfectly. In July, its actual activities started SIA Rolling subsidiary in Estonia Rolling OÜ. The company has fully carried out all the preparatory work for the successful start at the Estonian market, providing equal quality of services which has already more than 12 years ensured to the Latvian customers. In August, the company Rolling SIA (Latvia) repeatedly and Rolling OU (Estonia) for the first time receive ISO 9001 and ISO 14001 certificate, which confirms that the company meets high, internationally recognised management standards. In October, SIA Rolling confirms that is a stable and sustainable company, celebrating its 12th anniversary.

2015

Continuing to improve the quality of provided service, Rolling develop and implement the company's electronic service evaluation system, which involves most of the Rolling Online system clients. According to that we daily receive an objective assessment of our work quality. By received data analysis, we make decisions and take all necessary actions for improving the company's services. In order to develop the Rolling offered product assortment, as well as increase the warehouse residue for instant delivery of customer orders, at the end of 2015 the Rolling decide in favor of additional warehouse construction. The new warehouse building will be connected to the existing Rolling office and production buildings in Marupe, Plienciema Street 37. Project development and coordination is planned to complete in the second half of 2016. In turn, the construction works are planned to launch in late 2016 and it will last for about 3-4 months.

2016

To improve internal processes and customer service quality, the company introduced an improved version of the Hansaworld resource planning system back in spring. The Rolling service evaluation system was also upgraded earlier in the year to enable the customers of Rolling Online to leave feedback about the loyalty programmes offered by the company. To be more socially relevant and closer to the customer, in autumn Rolling increased activity on Facebook, frequently publishing interesting and useful information and sharing moments from the daily life of the company. To encourage business growth, it was decided to develop the team both through the recruiting and integration of new employees and improving the knowledge of the existing employees. In addition, a new unit was formed for handling the Estonian subsidiary Rolling OÜ. Intensive work on expansion of the range and stocks continued in 2016 to ensure more choice for customers and more seamless delivery of orders. the 100,000th customer invoice was issued in December 2016.

2017

In 2017, we worked hard to make ourselves even more modern and up-to-date: in September we switched to a new version of the Hansaworld resource planning system, while at the same time introducing our new Rolling website to make shopping for our clients more convenient, faster and foreseeable. At the end of 2017, we began working on a mobile app for logistics, to make the daily routine for our courier simpler and more convenient, as well as making order deliveries faster by eliminating delivery mistakes. In the summer we reaffirmed the quality and care for the environment of our management system, by successfully passing the re-certification according to the latest ISO standards - ISO 9001:2015 and ISO 14001:2015. We will continue to become more interesting and appealing on Facebook this year as well. In 2017, the number of followers on our Facebook page has grown to more than 17 000. Our Rolling team not only worked hard this year, but relaxed as well! In the summer we tested our stamina with fun activities at the Rolling Sports festival. In December, we invited over our employees and their children to our annual Christmas celebration party. We are satisfied with the accomplishments of this year and are pleased to be able to help others. For the second year in a row, the money meant for the gifts of our clients is donated to charity projects in cooperation with ziedot.lv, which, in our opinion, is a great tradition introduced by Rolling.

2018

In 2018, emphasis was put on the development of the Rolling team - we invested in team training more than before. This year, we experienced a significant increase of numbers in our team, reaching 120 employees. The recruitment project "Vintervija" was challenging and successful; through this we attracted new employees to our team in a new and unusual way - with an online interview. In 2018, we continued the previously introduced traditions of being socially responsible - for the third year in a row, we donated our customer gift fund to charity in cooperation with ziedot.lv, and this year we were more active in informing society about environmental protection. We were one of the first to talk about the used cartridges as hazardous waste, and in 2018 we put an even bigger emphasis on it, so that not only our customers, but the whole Latvian society would dispose of the used cartridges for utilisation, rather than throwing them out with household waste. To accomplish this, we created a separate section on our website, so that our clients can easily submit their used cartridges for recycling. 2018 was special for Rolling OÜ, a subsidiary of Rolling Estonia, as it was moved to larger and modern office premises. Since the second half of the year, the Rolling OÜ team has been working in big enough premises, that have the space for team growth in the future.

2019

In 2019, we are proud of the results of our selection project “Vintervija”. The new and innovative approach to the selection helped both expand and strengthen the sales team, and also won 1st place at the conference “DNA of an Outstanding Employer” in the nomination “Creative Approach to Selection”. In order to improve the speed, effectiveness and accuracy of the deliveries to Rolling customers, in 2019 Rolling implemented significant changes and investments in the re-planning of its logistics section. Within the changes we developed more modern software support for the organisation of Rolling fleet routes, as well as we gradually changed the Rolling fleet to larger capacity vehicles. In 2019, Rolling has also completed work on developing its own courier application, which currently manages all of our customer orders on the mobile devices of Rolling couriers online. The main goal of the logistics changes is to provide “Non-stop office operation!” for our customers. This year we also concentrated more on providing an interesting and pleasant environment for the employees and organised several new events and activities. Among the most interesting ones we can mention the joke day, when each team had a secret task to prank their leaders, and the day of pets, when each employee could take along their pet to work. We continued to be socially responsible this year as well, by implementing a charity project together with the involvement of the employees and providing a Christmas surprise for the residents of the social care centre.

2020

The year 2020 presented new and unknown challenges to nearly every company in Latvia and in the world due to the pandemic. However, Rolling didn’t deviate from its goals during this year for even a day, and achieved the same turnover as in the previous year – in 2019. We managed it thanks to united, purposeful teamwork and perseverance. Rolling did not claim any of the state offered benefits due to the pandemic. Throughout 2020, Rolling continued to develop its software, actively worked in the field of marketing and service improvement, as well as in addition to the existing warehouse, created conditions for introducing an additional warehouse of 1500 square metres, expanding both the product range and the product balances. We have completed the replacement of our fleet from small-capacity cars to larger ones, the equipment of which not only made the daily work of our couriers more comfortable, but also optimised the logistics tasks in general. Although we conclude that 2020 was a challenging year, as a team we can be proud of our success in 2020 and we are also continuing our achievements with the same optimism in 2021!

2021

In 2021, despite the prolonged pandemic, Rolling managed to achieve the highest annual turnover in the history of the company. This year, Rolling placed great emphasis on the development of digital marketing, including further development of social platforms such as TikTok, Instagram and Facebook. We also developed an assortment of goods, and provided larger stocks of goods in the warehouse. In comparison to 2020, this year we have increased our warehouse stock by 23%. We take care of the health and well-being of our employees by providing health insurance policies to all employees of our team after a probationary period.

2022

In 2022, we actively worked on improving the Rolling website and shopping experience for our customers. Now, our website is even more user-friendly: Rolling deliveries can be received at the nearest parcel machine, and we have introduced an even more convenient payment system for every customer. This year, we increased our warehouse stock by another 20% to ensure a broader range of products with immediate availability without waiting. In 2022, we signed a contract with the Swiss company “Franke” to offer professional coffee machines and their servicing in Latvia. This year, we also introduced a digital tool – a training and information-sharing platform for our employees, to keep them informed about daily matters and to simplify the training process for new colleagues. For several years, Rolling has offered summer job opportunities for employees’ children, but this year, 10 young people took advantage of this opportunity, helping in various departments and gaining one of their first work experiences directly at Rolling. As every year, we celebrated and relaxed with colleagues at smaller events, and this summer, our entire team participated in the Rolling sports games over two days.

2023

This year has been full of new projects, growth, and fulfilled goals for Rolling, allowing us to provide an even better and more convenient shopping experience for our customers, as well as consistently professional and high-quality customer service. This year, we actively worked on expanding our product range and improving product availability in the warehouse, increasing stock levels by 20% compared to the previous year. In 2023, we launched the offering of “Franke” professional coffee machines and certified coffee machine services for our clients. Our team traveled to Switzerland to participate in training and gain expertise, enabling Rolling to provide Latvian clients with specialized assembly and ordering of “Franke” coffee machines from Switzerland, as well as servicing and maintenance right here in Latvia. To ensure consistently excellent service, we carried out a successful recruitment campaign, adding 10 new sales specialists to our sales team. Of course, this year was also filled with events and leisure with our fantastic team – we celebrated big and small occasions, continued traditions, and grandly celebrated Rolling’s 21st anniversary.